At a minimum, most of our Suppliers offer a 12-month warranty on products, unless stated otherwise. Some products will be provided with an extended warranty. 

Warranty covers products that are found to be faulty or damaged, except if stated otherwise on the product listing. This is noted on individual product listings.

Warranty applies to items that are damaged on arrival or appear not to be functioning on initial usage. If this is the case, please send us images or videos of any damages or faults upon arrival to: hello@puregrid.com.au

If there appears to be a part missing, please make sure you have checked the packaging thoroughly as small components may become loose during shipping. After a thorough check, if you fail to find the missing part, kindly contact us immediately so that we can offer our assistance.

Damages that occur as a result of misuse of the product by the customer or during delivery will not be covered by warranty. In addition, warranty does not cover normal wear and tear or damage to external product packaging only.

We reserve the right to refuse any claims made after our warranty timeframe and additional charges (postage and handling fee) may apply. Please do not return any faulty item to us without our approval.

Once a refund or replacement has been approved, it generally takes up to 2 business days to process. We’ll notify you as soon as the refund or replacement has been processed. Note: A refund or replacement will not be provided if products are being misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.